Privacy Policy

Introduction

DocNotes ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinical documentation service.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information
• Professional credentials and practice information
• Account login credentials
• Payment information (processed by third-party providers)

Clinical Data

To provide our services, we process clinical notes and patient information that you input into the system. All clinical data is encrypted both in transit and at rest.

Usage Information

We automatically collect certain information about your device and how you interact with our service, including:

• Log data and usage patterns
• Device information and IP address
• Browser type and operating system

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent: We may share information when you give us permission
• Service providers: We work with third-party service providers who perform services on our behalf
• Legal requirements: We may disclose information if required by law or to protect our rights
• Business transfers: In connection with any merger, sale, or transfer of company assets

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:

• End-to-end encryption for all clinical data
• Regular security audits and assessments
• Secure data centers with physical access controls
• Employee training on data protection and confidentiality

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your information within 90 days, unless we are required to retain it for legal purposes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Objection to processing of your information
• Data portability
• Withdrawal of consent

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: contact@docnotes.app
Address: Dusekestr 15, 13187 Berlin, Germany